Yes, we do. GWD customers can enjoy FREE delivery on all orders over £100.

Yes, we are happy to offer Express Delivery on all orders placed before 2pm, Monday-Thursday (delivered the next working day). Our Next Day Delivery service is available to UK mainland postcodes only.

Yes, we are happy to offer a Saturday Delivery service for those orders placed before 2pm on Friday. Our Saturday Delivery service is available to UK mainland postcodes only.

For all of our deliveries you can expect to receive a DPD email detailing your delivery time slot. If not convenient, you may wish to change the delivery day, nominate a neighbour’s address, or confirm a safe place for your parcel to be left.

If your delivery arrives when you’re not home, an attempt will be made to deliver your parcel to a neighbour. Alternatively, you can arrange for the DPD courier to drop off your parcel at a specific address, place or DPD Pickup point.

Yes, we are happy to offer a Standard service which we aim to deliver in 4-7 working days.

Using the returns portal is super simple, just log in with your order number and email address and you’ll be given the option to return or exchange your items with ease.

To begin your Return or Exchange follow these steps:

1. Open the Returns Portal - https://returnsportal.shop/gwd
2. Enter your order number and your email address used to place the order
3. Select the item(s) you would like to return
4. Select if you would like to Return, Exchange or take a Store Credit for each of your items
5. We are offering a 10% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether
6. The Store Credit will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches 0
7. Download the Royal Mail QR code
8. Drop it off at your nearest drop off point shown from the portal.

For Exchanges - Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that.

Yes, we are now offering Exchanges.

Using our simple Returns portal will allow you to Exchange for a different size, colour, or something completely different based our stock availability.

Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that.

We are offering a 10% bonus for customers who opt for our Store Credit rather than a Refund or an Exchange. This can be used on our website to purchase a new item altogether.

The Store Credit will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches 0.

We’re happy to accept returns within 30 days of when you received your order.

Yes, GWD sale items are returnable within 30 days to qualify for a refund.

We charge £4.50 per returned parcel which will be deducted from your refund amount.

Please allow up to 14 days for your return to be processed once arrived back at our distribution centre.

Once your refund has been actioned you will receive email confirmation, it can then take 3-5working days to appear back in to your payment account.

We’re happy to accept the following payment methods at GWD:

• Visa
• Mastercard
• Maestro
• American Express
• Discover
• Diners Club
• UnionPay
• Apple Pay
• Google Pay
• PayPal
• GWD Gift Vouchers

Yes we do, we’re happy to offer GWD Gift Vouchers – available for purchase here.

GWD Gift Vouchers can be used to purchase GWD products, as full or part payment, online at www.gwd.co.uk