Delivery

DOES GWD OFFER FREE DELIVERY?

Yes, we do. GWD customers can enjoy FREE delivery on all orders over £100.

DOES GWD OFFER NEXT DAY DELIVERY?

Yes, we are happy to offer Express Delivery on all orders placed before 3pm, Monday-Thursday (delivered the next working day). Our Next Day Delivery service is available to UK mainland postcodes only. Any other UK postcodes may take longer.

DOES GWD OFFER A SATURDAY DELIVERY SERVICE?

Yes, we are happy to offer a Saturday Delivery service for those orders placed before 3pm on Friday. Our Saturday Delivery service is available to UK mainland postcodes only. Any other UK postcodes may take longer.

IS NOMINATED-DAY DELIVERY AVAILABLE?

For all of our deliveries you can expect to receive a DPD email detailing your delivery time slot. If not convenient, you may wish to change the delivery day, nominate a neighbour’s address, or confirm a safe place for your parcel to be left.

WHAT IF I’M OUT WHEN MY DELIVERY ARRIVES?

If your delivery arrives when you’re not home, an attempt will be made to deliver your parcel to a neighbour. Alternatively, you can arrange for the DPD courier to drop off your parcel at a specific address, place or DPD Pickup point.

WHICH COUNTRIES DOES GWD DELIVER TO?

Currently we are able to deliver to UK addresses only.

Returns

HOW DO I RETURN AN ITEM?

The details of our easy returns process through Royal Mail can be found here:

RETURNS

HOW LONG DO I HAVE TO RETURN AN ITEM WITH GWD?

We’re happy to accept returns within 30 days of when you receive your order.

AM I ABLE TO EXCHANGE AN ITEM FOR ANOTHER SIZE OR COLOUR?

We don’t offer exchanges at this time. If you wish to change the size or colour of an item, please place a new order.

CAN SALE ITEMS BE RETURNED?

Yes, GWD sale items are returnable within 30 days to qualify for a refund.

Payment

HOW CAN I PAY FOR MY ORDER?

We’re happy to accept the following payment methods at GWD:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Discover
  • Diners Club
  • UnionPay
  • Apple Pay
  • Google Pay
  • PayPal
  • GWD Gift Vouchers

Gift Vouchers

DOES GWD SELL GIFT VOUCHERS?

Yes we do, we’re happy to offer GWD Gift Vouchers – available for purchase here.

WHERE CAN I SPEND MY GIFT VOUCHER?

GWD Gift Vouchers can be used to purchase GWD products, as full or part payment, online at www.gwd.co.uk

Other enquiries? Let's chat.

Please email us at enquiries@gwd.co.uk